Terms of Service

These Terms are an agreement between you and Virtusx, operated by Mount Zion Innovation LLC in Overland Park, Kansas. They cover our website and store, our hardware such as Jethro, and the Virtusx app (also called V-AI) for Windows and Mac (together, the “Services”).

By using the Services or buying from us, you agree to these Terms, our Privacy Policy and our Returns & Refunds policy. If you do not agree, please do not use the Services.

• You must be at least the age of majority where you live. You may let your minor dependents use the Services on devices you manage.
• Give us accurate information and keep it up to date.
• Keep your login safe. You are responsible for activity on your account, and you may not transfer it to anyone else.

• We try to show our products accurately, but colors may look different on your screen. We may change or stop selling a product, or limit quantities, at any time.
• Your order is an offer to buy. It is accepted when we confirm it and receive your payment. We may decline or cancel an order, for example if a price or description was wrong, and we will tell you if we do.
• You can cancel an order for a full refund until it ships. Returns follow our Returns & Refunds policy.
• Prices can change without notice. You pay the price shown when you order; taxes, customs and import charges are extra unless stated. Shipping is free within the United States; for other countries it is calculated at checkout.
• Delivery times are estimates, and we are not responsible for carrier or customs delays. Once we hand your order to the carrier, ownership and the risk of loss pass to you.
• You must be allowed to use the payment method you give us. Products are for your own use, not for resale.

The Virtusx app works with Jethro on Windows 10 and later and macOS 10.15 and later. We give you a personal, non-exclusive, non-transferable, revocable license to install and use it on computers you own or control. The app is licensed, not sold, and we keep all rights we do not give you.

You may not:

• Copy, modify, resell, rent, lend or sublicense the app;
• Reverse engineer it, except where the law allows; or
• Get around its security features or the limits of your plan.

We may update the app to add, change or remove features, and some updates may be required to keep using it. Some features need an internet connection and a Virtusx account; voice typing also works offline. The app may include open-source components under their own licenses. Features marked beta or preview may be less reliable and are provided as is.

• Starter is free. Plus is $13 a month and Pro is $25 a month. Current plans and limits are on our Pricing page.
• Every new Virtusx device includes 3 months of Pro. To start it, redeem your Pro code on the welcome screen the first time you sign in to the app, and add a card, which our payment processor Stripe collects. The included months have no cash value, cannot be transferred, and end if you return the device.
• When the 3 months end, Pro continues at $25 a month (or the price then in effect) and renews every month until you cancel. To avoid being charged, cancel in the app before the 3 months end. If you cancel during the 3 free months, you keep Pro until they end and are not charged. We will email you a reminder before the first charge. You can switch to the free Starter plan at any time.
• Paid plans are billed in advance and renew every month until you cancel; you authorize us to charge your payment method each month, plus any taxes. You can cancel at any time in the app, and your plan runs until the end of the month you paid for, then moves to Starter.
• Payments are not refunded, including for partial months, except where the law requires.
• We may change plan prices, features or limits. If we change a price, we will tell you before it applies, and you can cancel first.

Your content is what you give the Services, such as your voice, meeting audio and text, and what they create from it, such as transcripts, translations, summaries and AI answers. It belongs to you.

You give us, and the providers working for us, a worldwide, royalty-free license to process your content only to provide, maintain and protect the Services for you. What you record and dictate is stored on your own computer, not on our servers. We do not use your content to train AI models, and our AI providers may not either. You are responsible for having the right to share what you give us.

Jethro and the app can record and transcribe meetings and conversations. Recording laws differ by place, and many require everyone’s consent. Before you record, you agree to:

• Make sure you are allowed to record;
• Tell the people in the conversation and get any consent the law, your employer or the meeting host requires; and
• Never record anyone secretly or unlawfully.

We provide the technology, but we do not give legal advice about recording.

When you hold the AI key and ask, or use summaries, rewriting or translation, your request is processed by third-party AI providers, such as OpenAI, Google, Anthropic and xAI.

AI output can be wrong, incomplete or out of date. Check anything important before you rely on it, and do not treat it as medical, legal, financial or other professional advice. You are responsible for how you use it. Do not use AI features to create anything unlawful or harmful.

Jethro has a one-year limited warranty, from the date of delivery, against defects in materials and workmanship under normal use. If a covered defect appears, we will repair or replace it, or refund it if neither is possible.

Proof of purchase is required. The warranty does not cover normal wear, accidents, misuse, unauthorized repairs, or loss or theft. To make a claim, email support@virtusxus.com with your order number and a short description or video. You may also have other rights under local law.

Use the Services only for lawful purposes. Do not:

• Break any law or infringe anyone’s rights;
• Harass, threaten or harm anyone;
• Send spam or false or misleading information, or pretend to be someone else;
• Upload viruses or malicious code;
• Collect or track other people’s personal information;
• Copy, scrape, resell or exploit any part of the Services; or
• Interfere with or get around their security.

You may not use the Services if US export or sanctions laws do not allow it. We may suspend or close your account if you break these Terms.

The Services, including our names, logos, designs, text, images and video, belong to Virtusx or its licensors. You may use them for your personal use only, and you may not use our trademarks without our written permission. Other names and logos belong to their owners.

If you send us ideas, reviews or feedback, you give us a perpetual, worldwide, royalty-free license to use them for any purpose, without paying you or keeping them confidential, and we may remove feedback that breaks these Terms.

If you believe something on our Services infringes your copyright, email support@virtusxus.com with the details. We respond to notices under the Digital Millennium Copyright Act.

The Services may include third-party tools and links. We do not control them and are not responsible for them; please read their own terms before you use them.

Our store runs on Shopify, but every sale is between you and Virtusx. Shopify is not responsible for your purchases, and you release Shopify from claims about them. Information you give the store is handled under our Privacy Policy and Shopify’s privacy policy.

EXCEPT AS STATED IN THESE TERMS (INCLUDING THE HARDWARE SECTION), THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT PROMISE THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, AND INFORMATION ON THE SERVICES IS FOR GENERAL PURPOSES ONLY.

TO THE FULLEST EXTENT THE LAW ALLOWS, VIRTUSX, SHOPIFY AND THEIR AFFILIATES, STAFF, PARTNERS AND PROVIDERS ARE NOT LIABLE FOR ANY INJURY, LOSS OR CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, REVENUE, SAVINGS OR DATA, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT, EVEN IF ADVISED OF THEIR POSSIBILITY.

Some places do not allow these limits, so they may not apply to you.

You agree to cover Virtusx, Shopify and our affiliates and partners for claims, losses and reasonable legal fees that arise from your breach of these Terms, your breaking the law or someone’s rights, or your use of the Services. We may control the defense of such a claim, and you will cooperate with us.

We may end these Terms or your access to the Services at any time. You still owe any amounts due. The sections that by their nature should continue, such as intellectual property, disclaimers, limitation of liability, indemnification and governing law, continue after that.

Please read this section carefully. It affects your rights, including your right to go to court.

• Before filing a claim, email support@virtusxus.com and we will try to resolve it within 60 days.
• If we cannot, you and Virtusx agree to resolve any dispute by binding individual arbitration under the American Arbitration Association’s Consumer Arbitration Rules, in Johnson County, Kansas or the US county where you live.
• Either of us may take a claim to small claims court instead.
• You can opt out of arbitration by emailing support@virtusxus.com within 30 days of first agreeing to these Terms.

YOU AND VIRTUSX MAY BRING CLAIMS ONLY INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION.

• These Terms are governed by the laws of the State of Kansas, without regard to its conflict-of-law rules. Courts in Johnson County, Kansas handle any claim not decided by arbitration. Consumers in the EU and other countries keep the protections of their local laws.
• If part of these Terms cannot be enforced, the rest still applies. If we do not enforce a right, we do not give it up.
• These Terms, with our Privacy Policy and Returns & Refunds policy, are the whole agreement between us and replace earlier versions, and they are not read against us because we wrote them. You may not transfer them without our consent; we may.
• We may update these Terms. The current version is always on this page, and we will tell you about important changes as the law requires. Using the Services after a change means you accept it.

Questions about these Terms: support@virtusxus.com.

Company

Virtusx, operated by Mount Zion Innovation LLC

Email

support@virtusxus.com