Help Center/Hardware/Troubleshooting

Troubleshooting

Fixes for the problems we hear about most.

Articles

• Jethro or a key does not respondCheck these in order. Most problems are fixed by the first three.

Quick fixes

• Jethro does not respondPower switch, charge, connection.
• A key does nothingThe three keys need the Virtusx app, open and signed in.
• Nothing is typed on a MacAllow Microphone and Accessibility.

Still stuck?

• Contact supportWrite to us. We reply within one business day.